Making a purchase is quick and easy. Simply browse our store and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
Price
All prices on the web site are inclusive of VAT.
We reserve the right to alter product prices on the web site to reflect any increase in the cost of the products for reasons beyond our reasonable control, this may include (but is not limited to) pricing mistakes, tax or other duty increases.
Whilst we make every effort to ensure that all prices on our web site are accurate and up to date, sometimes errors do occur and the prices stated are incorrect. Where the correct price is lower than the one on our web site we will only charge you the lower amount. If the correct price is in fact higher than the price on our web site we will either contact you and discuss the pricing error before we proceed with your order, or notify you of the error and cancel your order.
Prices online may differ from those in stores.
Payment
We are happy to accept payment in the following ways:
Online
By credit and debit card: Visa, Visa Delta, Visa Electron, MasterCard, Maestro and Solo.
via PayPal if you have a PayPal account.
During checkout you may be asked to complete Verified by Visa or MasterCard SecureCode authentication. This is part of the industry 3D Secure scheme to improve your security online. Please follow any instructions carefully. If you have any queries about 3D Secure please contact your bank or card issuer. If you are unable to place your order due to 3D Secure, please call us on 0845 680 0209 and we do our best to help you.
All items are charged to your account as you complete the checkout process. If you don't wish to pay online please call us on 0845 680 0209 and we will process your payment over the phone.
By Mail
with personal cheques or UK Postal Order
Cheques and Postal Orders need to have your name and address written on the back along with your order reference number. Purchases paid for by mail will held until payment has cleared before being processed for picking\manufacture and despatch.
Made A Mistake?
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
Contract
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send your goods to you.
Made To Order
Unless otherwise stated, all items are "made to order". This means we don't hold these items in stock and they are manufactured to your requirements for your order. These items are shipped as soon as they are manufactured.
Ex-Stock
Items marked as "Ex-Stock" are items we hold in stock. Where an order and its payment are received before 14.00 these items are shipped the same day otherwise they are shipped the first working day after payment has been made.
Availability of limited editions
We sell a number of limited edition products, which by their very nature are limited in number. As such, availability is on a strictly first come first served basis. Whilst we will endeavor to fulfil your order, once our supplies are exhausted all outstanding orders will be cancelled and any monies paid refunded. We will not be responsible for compensating you for any other losses connected with the purchase of limited edition products.
If you change your mind
You may cancel your order for any reason at any time up to the end of the seventh day after you have received the goods. If you do wish to cancel, the following terms will apply:
If we have not yet dispatched the product, you may cancel your order by notifying us by email at sales@audio-ecstasy.co.uk quoting the order reference number.
If we have allocated product to your order or already dispatched it then you will need to cancel the order by waiting until you receive the item(s) and then log in to your store account and use the online returns option. Once your return request has been processed we will contact you to advise you what to do next.
Please note that your right to cancel does not apply to any product which you have unsealed from the packaging in which it was supplied.
ALL PRODUCTS ARE MADE TO ORDER UNLESS OTHERWISE STATED. MADE TO ORDER ITEMS CAN TAKE UP TO 28 DAYS TO MANUFACTURE. Your right to cancel does not apply to any "made to order" items. This includes but is not limited to all tapes, cd's dvd's, videos and clothing. Products not made to order are described as Ex Stock.
